Privacy Policy
1. Introduction
Welcome to Sousastays. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services as a landlord or program partner in the UK.
2. Information We Collect
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services. This may include names, contact information (email, phone, address), property details, and financial information necessary for rental processing.
3. How We Use Your Information
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. This includes managing landlord accounts, processing payments, and communicating with local authorities and social providers.
4. Legal Bases
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: your consent, our contractual obligation, our legal obligation, and our legitimate interests in providing property management services.
5. Data Sharing
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. This may include sharing with local councils, housing providers, and professional advisors.
6. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
7. Your Rights
Under UK data protection law, you have rights including: your right of access, right to rectification, right to erasure, right to restriction of processing, right to object to processing, and right to data portability. You are not required to pay any charge for exercising your rights.
8. Cookies
We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
9. Contact Details
If you have any questions or comments about this notice, you may contact our Data Protection Officer by email at info@sousastays.co.uk or by post to our registered office: 61 Bridge Street, Kington, Herefordshire, HR5 3DJ. If you are unhappy with how we have used your data, you can also complain to the ICO.